FAQs

What types of kitchenware do you offer?

Ebn Souq specializes in a curated selection of innovative kitchenware, with a focus on products that combine elegance and functionality. Our offerings include items such as the Magnetic Separation Glass Teapot, which utilizes advanced water separation technology for an optimal tea brewing experience.

How does the Magnetic Separation Glass Teapot work?

The Magnetic Separation Glass Teapot features advanced technology that allows for precise water separation, ensuring that tea is brewed to perfection without the risk of over-steeping. This innovative design enhances the overall tea-drinking experience by maintaining the ideal flavor profile.

What materials are used in your kitchenware products?

Our kitchenware products are crafted from high-quality materials, including heat-resistant borosilicate glass and anti-scalding wooden handles. These materials are selected for their durability and safety, ensuring a delightful and secure tea-drinking ritual.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, products must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does shipping take?

Shipping times vary based on the destination. Generally, estimated delivery times are as follows: 5-12 days for the US, Canada, UAE, and the UK; 7-12 days for Australia and New Zealand; and 10-25 days for Latin America and Africa. Please note that delays may occur due to unforeseen circumstances.

Can I cancel my order after placing it?

Yes, you can cancel your order within 24 hours of placing it without any penalty. If the item has already shipped, please contact us immediately to initiate the cancellation process.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us immediately with your order number and a picture of the damaged product. We will evaluate the issue and arrange for a replacement at no additional cost.

How can I contact customer support for further questions?

If you have any additional questions that have not been addressed, please feel free to reach out to our customer support team via email at contact@ebnsouq.com. We strive to respond to all inquiries within 24 hours.